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SHIPPING

UK Deliveries:

We use insured U.K couriers to deliver all orders. We offer free postage to the U.K on orders over £100 (with the exception of certain outlying areas). We send orders out on a next day courier service Monday-Thursday.

Once an order is made on-line you will be contacted regarding convenient delivery days. Saturday delivery, Before 10am, Before 12am deliveries are available but will incur a charge, please contact us if you require any of these options.

Please be aware that packaging items properly is a time consuming process. We will always aim to get your order out as quickly as possible, but we can encounter some delays when we become busy in the Gallery. On rare occasions delivery times can be delayed due to courier delays or stock issues.

Please contact us if orders are urgent.

Some items are excluded from the free delivery offer, including very large and fragile works of art which may require a specialist delivery service. Please contact us for quotations in these circumstances. We reserve the right to remove the free delivery offer at any time.

International Deliveries:

Overseas Delivery times from 3 - 14 working days - please call for a quotation and to order.
Some items are excluded from the free delivery offer, including very large and fragile works of art which may require a specialist delivery service. Please contact us for quotations in these circumstances. We reserve the right to remove the free delivery offer at any time.

Returns Policy

In Store Purchases:

Hinckley Framers and its representatives will make every effort to help you identify, source, secure and purchase art for your home or office. In line with the consumer rights act 2015 we are happy to replace or refund, any item that is found not to be;

  • of satisfactory quality

  • fit for purpose

  • as described

Please note that the Hinckley Framers is under no legal obligation to provide you with a refund if;

  • You change your mind about a painting

  • You decide you do not like it

However, we will always try to work with you to appropriately remedy any situations arising from the later.

Hinckley Framers must be contacted within 30 days of the purchase of goods should you require to exercise these rights.

Online Purchases:

We understand that sometimes you might need to return a piece of art purchased online. We are happy to offer a refund or exchange on any item purchased online, you have 14 days from receipt of the goods to return the item, although it would be greatly appreciated if you can let us know as soon as possible:

  • Please use the original packaging. Its really important to take care when re-packaging the item to avoid any damage in transit.

  • Items are to be returned at your expense.

  • You will be refunded in full when the item arrives back with us in saleable conditions.